Returns & Refund Policy
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WILDEDGE RETURNS & REFUND POLICY
We want you to be happy with your WILDEDGE order. If something isn't right, please contact us so we can review the issue.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at [YOUR SUPPORT EMAIL].
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging, where relevant
Please contact us within [INSERT A REASONABLE REPORTING PERIOD] of delivery so we can investigate promptly. This reporting period does not limit any rights you may have under applicable law.
2. Review and Resolution
After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
3. Change of Mind, Size, or Colour
Please check the product details, colour options, and Size Guide before placing your order.
For change-of-mind, size-selection, or colour-selection requests, contact us before returning anything. Eligibility depends on the product, the circumstances, the terms applicable to your order, and applicable law.
Do not send an item back before receiving return instructions.
4. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once production or dispatch has begun. Your legal rights remain unaffected.
5. Refund Processing
If a refund is approved, we will confirm the amount and the method of refund. Processing time may depend on the payment provider or bank.
6. Return Shipping
We will explain any applicable return-shipping arrangements when reviewing your request. Where an item is defective, damaged, or incorrectly supplied, handling of return costs will comply with applicable law.
7. Contact Us
Email: [YOUR SUPPORT EMAIL]
Please include your order number in your message so we can assist you efficiently.
This policy does not exclude or restrict consumer rights that cannot legally be excluded.